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Info center

Tire Services

Tires are the connection between your vehicle and the surface of the road. A critical part of your vehicle's suspension system, tires are responsible for transmitting the forces of driving, steering, and braking to the surface of the road. Although tires are easily maintained, they are often overlooked. The air inside your tires and the design of the tire influence vehicle performance, tire tread life, and ride comfort. Tire maintenance is vital for getting the most out of your tires by maximizing mileage and tread wear. Our staff will help you understand the basics of tire care and maintenance, like when you should seek tire rotation, balance, and alignment. Our staff will also help you understand tire sidewall markings, teach you the best time to purchase a new set of tires, and show you how to choose the right set of tires for your vehicle.

Premature tire wear may be caused by poor tire inflation levels and improper tire rotation whereas correctly inflated tires tend to have durable sidewalls, underinflated tires often have flexible sidewalls that result in quicker sidewall wear. Overinflated tires are also undesirable and will result in excessive center tread wear. Wheel balancing has the potential to relieve some symptoms of improper tire wear, like excessive lean. However, improper tire wear may also be the cause of alignment issues. During any tire repair service, our staff will be able to determine whether a tire balancing or rotation service can solve your current set of issues. Because tire inflation is so important, our staff will take care to follow the inflation standards recommended by the manufacturer during a new tire installation. Overall, proper tire inflation can lead to reduced tread movement, increased water dissipation, reduced rolling resistance, proper traction, and adequate load carrying capabilities. Our tire services promote better fuel economy and longer tread life.

The Tire Depot proudly serves the Tire Services needs of customers in Charlotte, NC, Concord, NC, Rock Hill, NC, and surrounding areas.

If you're looking for the best tire services in the Carolinas, then The Tire Depot is the place to go. Housing the top technicians in the Carolinas, our customers have glowing reviews of us and consistently return for our excellent service and state of the art facilities. We are honest and reliable tire experts that prioritize in your best interests. Our tire services are affordable and performed by our highly trained tire experts with the best wheel and tire equipment available. We strive ensure that once a vehicle leaves our tire service shop, your tires will be performing at their best.

We pride ourselves on our customer service as well as the fact that all tire services are done right the first time. We want to earn your trust and become your favorite tire technicians. Stop by any of our Carolina locations for great deals and excellent service or contact us online to schedule an appointment

Return Policy

The Tire Depot wants you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 30 days of the date of purchase. Please take a few minutes to read the following guidelines and instructions to make sure this is processed correctly.

You Must Call to Make Arrangements for Return

  • 704-375-7099
  • The name the merchandise was purchased under must be written clearly on the Package/Label.
  • Tires must not be driven on (used).
  • Wheels must not have been driven on or mounted on the vehicle (used).
  • All merchandise must be properly packaged. Packing material is available upon request.
  • Please do not ship via the U.S. Postal Service.
  • For your protection, it is recommended that the merchandise be insured during shipping.
  • Please make sure the return address is clearly written on the package and the label.

Tires/Wheels and Packages

  • Secure any loose materials such as center caps, lug nuts/bolts and valve stems in a separate package.
  • Wheels must have a foam sheet pad protecting the face of the wheel from any cardboard chafing.
  • If returning two wheels in one box, please place a piece of cardboard between the wheels.
  • Any styrofoam packing material received with the shipment must be reused in the same way.
  • Please remove any staples that may damage product during shipping.
  • If the wheel box was damaged during shipping, please request new packing material.
  • Each package must be clearly labeled with The Tire Depot's address as well as your address. We will specify the correct Distribution Center to return your merchandise to, relative to your location.
  • In the case of returning a tire/wheel package, please use a high strength tape in place of nylon bands.

Original Packaging Consists Of:

  • Three cardboard layers (two for the face of the wheel and one for the back side of the wheel).
  • Foam layers to protect the face of the wheel from cardboard chafing.
  • Padded envelope containing lug hardware and valve stems.

Refund Calculations

  • Tires
    • Credit less all freight charges.
    • Note - Tires must not be driven on (used).
  • Wheels
    • Credit less all freight charges.
    • Note - Wheels must not be driven on (used).
  • Tire/Wheel Packages
    • Credit less all freight charges and $40.00 for dismounting and cleaning.

Full Credit Will be Issued if Any of the Following Conditions are Met:

  • The wrong merchandise is shipped.
  • The merchandise is damaged during shipping.
  • The merchandise is defective.
  • The merchandise does not properly fit your vehicle and the fitment was approved by The Tire Depot.

Full Credit Will NOT be Issued Due to Improper Packaging

Note - The packages are not treated gently during shipment and without the proper packaging, the products can become damaged. It is the customer's responsibility to make sure the wheels and tires are protected. Under no circumstance will The Tire Depot accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until The Tire Depot receives them back.

Pricing and Update Policy

At TheTireDepot.com, we strive to provide only the most up-to-date pricing and availability. However, sometimes there are instances beyond our control that can distort these numbers. In the event that a pricing error occurs, we reserve the right to suspend sales of these products until the correct information is established. We appreciate your understanding and would like to thank you for your patience as these errors are resolved. Thank you again for choosing TheTireDepot.com for your on-line wheel and tire needs.

Prices and availability may vary. TheTireDepot.com does not guarantee availability until orders are processed. You will be notified either by phone or e-mail of any problems that may occur.

TheTireDepot.com will not be responsible for computer or human errors. TheTireDepot.com will not be held responsible for incorrect tire or wheel sizing, make or model. Please check your order carefully and contact us at 704-375-7099 if you have any questions.

Our goal is to keep our customers for life. If you have any questions or need further assistance feel free to call us at 704-375-7099. Your suggestions are welcome, so please email us at Mike@thetiredepot.com